National Black Library LLC (“we,” “our,” or “us”) is dedicated to protecting the privacy and security of users (“you,” “your”) of HomeworkHotline.com, including the app, web-based platform, and traditional landline service. This Privacy Policy outlines our practices regarding the collection, use, storage, and disclosure of your personal information, and reflects our commitment to compliance with applicable privacy laws and best practices.

1. Information We Collect

1.1 Personal Information:

We collect personally identifiable information as necessary to provide and improve our services, including:

• Contact Information: Name, email address, and phone number.
• Account Information: Login credentials and account-related details.
• Educational Information: Assignment-related data or grade-level information provided by authorized educators.

1.2 Non-Personal Information:

We may collect non-identifiable data for analytics and operational improvements, including:

• Usage Data: Service interaction patterns, features accessed, and session durations.
• Technical Data: IP addresses, browser types, operating systems, and device identifiers.

1.3 Information Provided by Schools:

Educational institutions may provide limited information, such as homework assignments and deadlines, to facilitate HomeworkHotline.com’s core functions.

2. How We Use Your Information

We use the information collected for the following purposes:

• Service Provision: To deliver personalized access to HomeworkHotline.com, including assignment notifications and school announcements.
• User Support: To respond to inquiries or troubleshoot issues.
• Performance Improvement: To analyze data trends and enhance the functionality of our platform.
• Compliance: To fulfill legal obligations, such as responding to subpoenas or regulatory requirements.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share information only under the following limited circumstances:

• With Your Consent: When you expressly authorize the sharing of your data.
• With Educational Institutions: Limited data is shared with schools to confirm assignments and announcements as part of HomeworkHotline.com’s operations.
• With Service Providers: Trusted third-party vendors assist in hosting, maintaining, or operating our services, under strict confidentiality and data protection agreements.
• Legal Compliance: We may disclose information to comply with legal obligations, protect our rights, or address unlawful activity.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with applicable legal requirements. Anonymized and aggregated data may be retained indefinitely for research and analysis.

5. Data Security

We implement industry-standard measures to protect your information, including:

• Encryption: Securing data in transit and at rest.
• Access Controls: Limiting access to authorized personnel with a legitimate need.
• System Monitoring: Regularly auditing and monitoring our systems for vulnerabilities.

6. Your Rights

You have the following rights under applicable privacy laws:

• Access: Request a copy of your personal information.
• Correction: Update or correct inaccuracies in your information.
• Deletion: Request the deletion of your data, subject to legal or operational retention requirements.

10. Contact Information

For questions or concerns, contact us at hello@nationalblacklibrary.com